Review and settle
Your shared expenses
- SplitWise Canada
- SplitWise Canada Technologies Inc.
- +1 416 555 0187
- [email protected]
- 123 King Street West, Suite 450, Toronto, ON M5H 1J9
- Canada
- Mon-Fri: 9:00 AM - 6:00 PM EST
- Business Number (BN): 889081405RC7059
- Ontario Corporation Number: 173614706
- SplitWise Canada offers a service booking and group expense tracking platform for managing shared costs, settling balances, and coordinating payments with people you trust. When you use the service, you can create shared groups, record expenses, assign costs to members, and request or confirm payment settlements through the tools available on the site. Service selection, group setup, and payment requests are confirmed only when you complete the relevant on-screen steps and receive a confirmation notice from the platform; no service is guaranteed until that confirmation appears. You may review, change, or cancel a pending service request or group setup before it is finalized, subject to the cancellation terms described in the refund and cancellation policy. SplitWise Canada does not process payments directly and does not hold funds on your behalf; any actual transfer of money between members is arranged by you and your group using your own payment method, and you are responsible for the accuracy and legality of those transfers. The platform provides tracking, calculation, and communication features only, and it does not act as a payment processor, escrow agent, or financial institution. You are responsible for resolving any disputes about who owes what with your group members, although our support team can help explain how the tools work and how to use them correctly. By using the service, you confirm that you have the consent of every group member whose name, email, or other information you add, and that you will only use the service for lawful personal or household expense tracking. If you need help understanding these terms, please contact our support team through the contact page or by email at [email protected].
- Payment terms for SplitWise Canada describe how service fees, if any, are communicated and how you can manage payment-related requests within the platform. SplitWise Canada may offer free basic features and optional paid features or service packages; any applicable fees, taxes, and payment schedule will be shown clearly before you confirm a paid service request. All prices are displayed in Canadian dollars unless a different currency is clearly stated, and you are responsible for any applicable sales tax, such as GST or HST, based on your province or territory of residence. If you choose a paid service, you must provide accurate and current payment information, and you authorize the payment method you select to be charged for the confirmed amount. Payment requests between group members are not processed by SplitWise Canada; the platform only records the amounts and provides tools for you to track who has paid or received money. You are responsible for completing any external payment transfer using your own bank, payment app, or other method, and for confirming with your group that the transfer was completed. If a payment fails, is reversed, or is disputed through your payment provider, SplitWise Canada may suspend access to paid features until the issue is resolved, but we do not control the outcome of external payment disputes. You may cancel a paid service request before it is fulfilled according to the cancellation terms in the refund and cancellation policy; after fulfillment, fees are generally non-refundable unless a specific guarantee is stated in writing. For questions about fees, invoices, or payment terms, please contact our support team at [email protected] or +1 416 555 0187 during business hours.
- Service fulfillment begins when you complete a booking request through the website. You will receive a confirmation email with details about your selected service plan. The service is delivered digitally, and you can start using the shared expense tracking features after your account is activated. We aim to activate accounts within one business day after payment is confirmed. If you need to change your service plan, you may request a change through your account settings or by contacting support. Fulfillment does not include any physical goods, and all features are provided through our online platform.
- When you book a service through SplitWise Canada, you agree to provide accurate contact information and a valid payment method if the service is paid. You may cancel a booking without penalty up to 24 hours before the scheduled start time by contacting our support team through the contact page. Cancellations made after that window, or no-shows, are not eligible for a refund unless we determine that an error on our side prevented the service. If we cancel a booking for any reason, we will notify you as soon as possible and offer a full refund or a rescheduled time at no extra cost. All refund requests must be submitted within 30 days of the original booking date, and we will process approved refunds to the original payment method within 10 business days. We do not refund any third-party fees or currency conversion charges, and we are not responsible for delays caused by your bank or payment provider. For group expense tracking sessions, the service is considered delivered when the scheduled session ends or when we send you the written summary, whichever occurs later. If you are not satisfied with the service, please contact us within 7 days and we will review your concerns to see if a partial refund or a free follow-up session is appropriate. This policy is not legal advice and does not limit any rights you may have under Canadian consumer protection laws.
- A service confirmation is sent to the email address you provide during booking. The confirmation includes your service plan, the start date, and any applicable fees. You should review the confirmation carefully and contact support within 48 hours if any details are incorrect. Your access to the service begins on the start date stated in the confirmation. If you do not receive a confirmation email, check your spam folder and then contact support. We may require additional verification before activating your account if the booking details appear incomplete.
- SplitWise Canada aims to make cancellations and refunds simple for our users. If you need to cancel a booked service, send your request through the contact form at least 24 hours before the session time, and our team will confirm the cancellation by email. For paid services, approved refunds are returned to the original payment method within 10 business days, and you will receive a confirmation when the refund is initiated. If you miss a session or cancel late, we may not be able to offer a refund, but you can still contact support to ask about a one-time reschedule. To request a refund, include your booking reference, the email you used, and a short note about why you are requesting the refund. We review every request individually and will reply within 2 business days. If you have a dispute about a charge, contact [email protected] and we will investigate the transaction details with you. We do not provide refunds for completed sessions or for fees that were charged by your bank or payment provider. For more details, see the full refund and cancellation policy on this page.
- Booking a service with SplitWise Canada is a straightforward way to get help with shared expense tracking for your household, couple, or travel group. Start by submitting a booking request through the contact form, and include a short description of what you want to cover, such as setting up a new group, splitting a recent trip, or reviewing monthly budgets. Our support team will reply during business hours with available time slots and a confirmation link. Once you confirm the time, you will receive a written summary of the session details and what to prepare, such as having your expense list or group member emails ready. If you need to change the booking, contact us at least 24 hours ahead and we will do our best to move you to a new slot. We do not require a deposit for most support sessions, but some advanced setup packages may have a fee that is shown before you confirm. If you have questions before booking, you can check the FAQ page or email [email protected]. Please note that our sessions are for practical guidance on using the tracking tools and are not a substitute for professional financial or legal advice.
- You can request a change to your SplitWise Canada booking by contacting us before the scheduled time. Changes are free if you notify us at least 24 hours in advance, and we will try to accommodate your new preferred time based on availability. If you request a change with less than 24 hours notice, we may treat it as a cancellation and apply the standard cancellation terms, but we will still try to help you find a suitable alternative. To change a booking, use the contact form and include your booking reference number along with the new date or time you want. Our team will confirm the change by email and send you an updated session summary. We can only change the time, date, or topic of a session; we cannot transfer a booking to another person unless you contact support and we approve the transfer in writing. If you need to change a paid booking to a lower-cost service, we will refund the difference according to our refund policy. Repeated changes may require you to rebook, and we reserve the right to limit the number of changes for a single booking to keep scheduling fair for all users. For urgent changes, email [email protected] with the subject line Booking Change and we will prioritize your request.
- When you use the SplitWise Canada service, you agree to receive support communications related to your account, groups, expenses, and payments. Support communications may include emails about account verification, group invitations, expense updates, payment reminders, and responses to your questions or complaints. We may also send you service announcements that are necessary for the operation of the service, such as changes to our terms, privacy policy, or security practices. You can manage your notification preferences in your account settings, but you cannot opt out of essential service communications that are required for legal or security reasons. If you contact us for support, you agree to provide accurate and current information so that we can verify your identity and respond to your request. We will use your contact information only for support and service purposes, and we will not use it for marketing unless you have given separate consent. Our support team may access your account data to investigate issues, but access is limited to what is needed to resolve your request. We do not sell your personal information, and we do not share it with third parties except as described in our privacy policy. If you submit a complaint, we will keep a record of the complaint and our response for as long as necessary to demonstrate how we handled it and to improve our service. You may ask us to correct or delete your personal information, and we will respond within the time required by applicable Canadian law. We may use aggregated and anonymized data from support contacts to improve our service, but this data will not identify you personally. You are responsible for keeping your account credentials secure, and you should contact us immediately if you suspect unauthorized access. We will never ask for your password or full payment card number by email or phone. If you provide feedback or suggestions, you agree that we may use them without paying you or seeking further permission, unless we have agreed otherwise in writing. Our support service is provided on an "as is" basis, and we do not guarantee that all issues will be resolved in a particular time or to a particular outcome. We may need to suspend or terminate support for a user who violates our terms of service or engages in abusive behavior. If we terminate your access to the service, we will provide notice where required by law. These support contact terms are part of our overall terms of service, and by using the service you agree to them. If you have questions about these terms or about how to contact us, please visit the contact page or email [email protected]. We are located in Canada and provide support primarily in English. Our business hours are Monday to Friday from 9:00 AM to 6:00 PM Eastern Standard Time, excluding Canadian statutory holidays. We may change these support contact terms from time to time, and we will post the updated version on our legal information page. Your continued use of the service after changes are posted means you accept the updated terms. These terms do not limit any rights you may have under Canadian consumer protection law. If any part of these terms is found to be unenforceable, the rest will remain in effect. For any dispute relating to these support contact terms or the service, the laws of Ontario, Canada will apply, without regard to conflict of law rules. You agree to first contact us to try to resolve any dispute informally before pursuing other remedies. This informal resolution process does not prevent you from filing a complaint with a consumer protection authority or seeking legal remedies available to you. We value your feedback and will use it to improve the SplitWise Canada experience for all users. If you need urgent help with a payment or security issue, please include "urgent" in your subject line and provide as much detail as possible. We appreciate your patience and will work with you to address your concerns in a fair and transparent manner.
